Best Western Hoover Dam Hotel - SE Henderson, Boulder City

I am going to give a very honest review after 10 days staying at this hotel with my partner. The first night we arrived really late. Check in was easy, but we got a room that was unacceptable for the amount we paid to stay there. The front door wouldn’t close all the way. It was cracked and bent. There was no ventilation in the bathroom, and the shower didn’t work at all. You had to turn the knob completely around in a full circle to get anything to work and then the drain didn’t drain properly. The very next morning we immediately asked for another room and this room was much better. Clean. A door that worked. Had that been the only thing, that would have been fine. However, over the course of 10 days, we did have the following issues which I think do deserve to be highlighted here: 1.) we had to get keys several times. No we didn’t put them against our phones, they just wouldn’t work at all. You can tell they are cheap. 2.) on several occasions we requested a cleaning and NEVER got it. We had to ask way more than we should have. In fact, our room was never fully cleaned, bedding was not changed nor made up. They just dropped off new towels and picked up bathroom trash. That was it and that only happened after we had to ask over several days which is ridiculous for a long term customer, in my opinion. 3.) the dryers do not dry very well in the laundry room. Had to eventually just hang my clothes in my room. 4.) hot tub is apparently closed in winter which is not advertised on the website. Overall, the area is safe, the front desk staff were very friendly and helpful. I think there are some major updating that needs to be done to this property and house keeping needs to actually do its job. Personally, it’s not worth what they charge per night. Next time we will be staying elsewhere and we have given a lot of business to this hotel in 2023, but no more.

Yup, never had a problem with any best western yet and this is by far the nicest one I've been in yet. Indoor pool is what got my attention.... to bad I didn't bring my swim trunks 🤣, but it's cool there's an actual restaurant/bar connected to this place and how nice this area is. I'm working out in Vegas for the week but our company put us up in this place for the week and I do like it. Rooms are also nice and my bed doesn't hurt my back like comfort suites did in Bakersfield last 5 weeks of work. So happy and recommend this place to anyone passing through like we are.

The main building room we stayed in was run down. In addition the rooms AC unit was very loud, parking lot stayed noisy, elevator was broken, ice machine was broken, and it just wasn't satisfactory accommodations compared to modern era hotels. I'm going to say avoid Best Western Hoover Dam. Down the road, the Hoover Dam Lodge is much much better from my standpoint having stayed there as well. Sure they may charge for breakfast, but the Best Western breakfast was frozen food/disgusting.